Account Manager

ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT

THE ROLE We are seeking an experienced Account Manager with critical thinking skills and strategic mindset. REPAY is looking for someone who can develop strong relationships with customers, connecting with key business executives and stakeholders and prepare sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Development departments) to improve the entire customer experience.

RESPONSIBILITIES Service

Operating as the lead point of contact for any and all matters specific to your accounts

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors to ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Serve as a liaison between customers and technical internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Assist with challenging client requests or issue escalations as needed

Maintain client records

Business Development Play an integral part in generating new sales that will turn into long-lasting relationships

Build and maintain strong, long-lasting client relationships

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Collaborate with sales team to identify and grow opportunities within territory

Reporting

Prepare reports on account status

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Conduct quarterly CONNECT meeting

Thought Leadership Follow industry news and trends

Share industry trends, benchmarks, and developments to clients

Identify opportunities for educational events with customers SKILLS & EXPERIENCE NEEDED Bachelor’s Degree preferred2-4 years of Technical Account Management Experience Mortgage Servicing industry, Payments industry and/or Financial Services experience preferred

Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently

Familiarity with CRM systems and practices (e.g. Salesforce)
Must be highly proficient in Microsoft Excel, Word, and Power Point Ability  to work independently and be a self-starter WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set…