Inside Sales Associate

About Us

Since 1980, Dyna Ten Corporation (a Comfort Systems USA Company) has delivered high-quality Commercial Construction and Service Solutions across the greater North Texas market. We partner with our clients to provide technical expertise and high-level execution on every project. As a result, Dyna Ten is a trusted provider of HVAC, Plumbing, and Building Automation Controls solutions. Our culture is built on accountability, teamwork, and a commitment to developing our people.

We take pride in promoting from within, supporting both field and office teams, and delivering results the right way. We offer strong long-term career opportunities, excellent benefits, and a positive, team-oriented work environment.

The Inside Sales Associate supports service growth by responding to customer needs, qualifying opportunities, preparing routine proposals and renewals, coordinating follow-up, and maintaining accurate customer and opportunity information. This position reports to the Service Customer Experience Team Manager.

• Respond promptly to inbound customer calls, emails, website requests, referrals, and internal leads.
• Qualify customer needs, sites, equipment, timing, decision process, budget indicators, and required technical support.
• Prepare routine service, maintenance, repair, replacement, and agreement proposals using approved pricing and templates.
• Coordinate site visits, technical reviews, estimates, proposal approvals, and follow-up with account managers and service leaders.
• Maintain accurate contacts, activities, opportunities, proposals, status, next steps, and outcomes in CRM and service systems.
• Follow up on open proposals, expiring agreements, dormant customers, and identified service opportunities.
• Provide professional handoff of sold work to dispatch, service, projects, billing, and customer‑experience teams.
• Track activity, conversion, response time, proposal aging, and customer feedback and recommend improvements.
• Perform other duties as assigned.

• At least 2 years of inside sales, customer service, account coordination, estimating support, or closely related experience.
• Strong professional telephone, writing, listening, follow-up, organization, and customer-service skills.
• Ability to learn commercial HVAC, plumbing, controls, maintenance, and service terminology.
• Proficiency with Microsoft Office and CRM, estimating, field-service, or proposal software.
• Ability to manage a high volume of time-sensitive opportunities and detailed records.

• Commercial HVAC, plumbing, controls, facilities, construction, or technical-product experience.
• Associate or bachelor’s degree in business, marketing, communications, or a related field.
• Bilingual English/Spanish skills.

• Exceptional health, dental, and vision insurance.
• Paid Employee-Only Medical Coverage.
• In‑house and manufacturer‑led training and leadership development.
• Long‑term career growth into operations, sales, technical, and/or leadership roles.
• Comprehensive benefits package and employer‑sponsored professional memberships.
• 401(k) match, PTO, holiday pay, and more.
• Eligibility for the annual incentive program based on role and plan terms.

Work is performed primarily in a professional office environment. The employee regularly uses a computer, telephone, and standard office equipment and may sit or stand for extended periods. The role requires frequent communication, close visual work, and occasional movement of office materials weighing up to 15 pounds.

Comfort

SystemsUSA,Inc., together with its subsidiaries, provides equal employment opportunities to all employees and applicants for employment without…