Sales Support Specialist

Sales Support Specialist Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

The Sales Support Specialist position requires you to work quickly, accurately and efficiently in a fast-paced work environment while providing administrative support to the sales team. This position will be responsible for processing all Order Packages and related documents (invoicing, verifying customer credit approval, order the equipment from vendor, issue purchase orders, make delivery arrangements and track the order through delivery).

Prepare reports, department internal/external audits, monthly commission statements and other administrative duties. This opportunity represents Impact Forklift Solutions and requires professionalism, strong communication skills (written and verbal), attention to detail, great attitude, high level of confidentiality and world class customer service.

ESSENTIAL FUNCTIONS:

Review each Order Package for completeness (Signed order by customer and/or Purchase Order from customer, vendor quotes, and other items associated with the order)
Enter information into the various systems

Verify or request customer credit for the Order Package Purchase the Equipment and coordinate with other departments or dealerships

Track the order and schedule delivery

Coordinate used, rental and new equipment demonstrations

Maintain proper inventory levels of new equipment, in collaboration with Sales leadership

Purchase all equipment for the rental department

Conduct audits for new, used, rental and allied inventory, general ledger balance audits and various other KION audits

Order data tags for equipment if required

Create customer invoice and prepare reports

Process the Territory Managers monthly commissions, create weekly and monthly sales tracking reports for management and sales team Other duties as required

High School diploma: college degree preferred with accounting background

Experience supporting the material handling, industrial equipment or automotive industry preferred

Proficient in the use of MS Office (Word, Excel, etc.)Understanding of and experience using ERP systems (MS Dynamics NAV preferred) and CRM platforms (Salesforce preferred)
Strong interpersonal skills and dedication to teamwork

Great customer service and attention to detail

Excellent organizational and time-management skills, ability to multi-task PHYSICAL DEMANDS AND

WORKING CONDITIONS:

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands:

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions:

Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”