Client Success Lead

At Affir, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

The Client Success team at Affir is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affir while driving mutual business growth. As the primary post‑sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health.

Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affir.

As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high‑profile, merchant‑facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post‑sale contact for affirm merchant partners. This person will report to the Senior Manager, Client Success.

You will manage a portfolio of accounts across a variety of industries to foster long‑term, strategic business relationships with our merchant partners.

You will be responsible for managing contract renewals, updating pricing, and expansions.

You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affir’s relationship coverage.

You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs

You will manage merchant relationship health to ensure that both Affir and the merchant are gaining the maximum value from the relationship

You will orchestrate cross‑functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affir offering for our merchant.

5+ years of B2B client‑facing experience; preferably in a high‑tech environment

Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)

Excellent customer relationship management skills with the ability to manage strategic accounts

Experience in managing cross‑functional projects with a high attention to detail

Strong written (e.g. proposals, memos, e‑mails) and verbal communication (e.g. presenting) skills

Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.

Knowledge of consumer finance offerings, integrated software solutions, and e‑commerce preferred

Comfortable using Salesforce and BI tools

Base Pay Grade - H Equity Grade - 5 Employees new to Affir typically come in at the start of the pay range. Affir focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500 USA On Target Earnings (all other U.S. states) per year:…