HVAC Truck Sr Controls Service Technician

Overview

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. This role offers the opportunity to support many industries worldwide and to develop through meaningful service work and learning opportunities.

• Competitive salary
• Paid vacation/holidays/sick time – 10 days of vacation in the first year
• Comprehensive benefits package including 401K, medical, dental and vision care available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Under minimal supervision, conduct preventive maintenance, repair, installation, commissioning and general servicing of systems, including detailed troubleshooting.
• Maintain high levels of customer satisfaction through direct, on‑site customer interface.
• Mentor control, service and mechanical technicians on building automation activities.
• Complete required project and service documentation.
• Provide customers with solutions to building inefficiencies and resolve service‑related items.
• Act as a trusted advisor to customers, delivering solutions and outcomes at the time of service.

• Diagnose and repair complex control system malfunctions, testing and writing modifications in multiple languages of systems software.
• Consult with the customer through data gathered and site assessments.
• Provide field proposals for retrofits, upgrades or enhancements to existing equipment.
• Assist sales with technical recommendations for sales leads.
• Manage assigned work to meet professional and efficient execution of time and customer satisfaction.
• Report problems or changes to management immediately.
• Interface with branch manager, service manager, project manager or subcontractors on projects to coordinate activities as required.
• Provide sketches of field changes and discrepancies for engineering corrections.
• Assist with job layouts and bid proposals.
• Communicate with customers upon arrival and before leaving the work site, ensuring high levels of satisfaction.
• Keep customers informed on service provided, outstanding issues and recommend system enhancements, upgrades and replacements.
• Promote sale of add‑on work.
• Adhere to all Johnson Controls and customer safety standards, providing safety leadership and instruction to all control technicians.
• Train customers in control system operations, delivering manuals and documentation.
• Provide mentorship for certification of Controls and Service Technicians on complex building automation systems.
• Coach, support and train the technical workforce on non‑complex, non‑critical equipment.
• Compile job documentation such as certificates of completion, customer training forms, training certificates and punch lists.
• Conduct extensive self‑study to improve and maintain technical proficiency in company product lines and complete required certifications.

• Dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair and aftermarket services.
• Minimum of 3+ years commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants and systems.
• Vocational school program graduate or associate's degree in a technical field, or two years of experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Ability to explain technical information to technical and non‑technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.

HIRING HOURLY RANGE: $26‑35 per hour. This position includes a competitive benefits package as outlined above.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.