End-User Services and Device Technician

Job Title

Job Overview:

Requirement/Must Have:

• Proficiency with Google Workspace products like Sheets and Docs.
• The ability to move about the work area for long durations to perform essential job functions.
• The ability to regularly carry a 20lbs ladder.
• The ability to lift 50lbs hardware multiple times per day.

Responsibilities:

• Reading and understanding the engineering and design package(s).
• Reviewing bill of materials to confirm that all necessary materials are included.
• Assembling and installing network hardware.
• Running and patching pre-terminated fiber optic cabling.
• Labeling hardware and connections.
• Assisting network engineers with troubleshooting and provisioning.
• Collecting deliverables such as pictures of completed work.
• Reporting daily progress to the team lead and/or customer.
• Cooperating with other technicians to execute large projects in a timely manner.
• Coordinating with external partners to ensure smooth execution.
• Maintain work areas and storage spaces.
• Support other internal teams as needed if project work is slow.
• Participate in on-call rotation for emergency troubleshooting.
• 100% travel to support variable workloads across the DC.

Nice to Have:

• Experience in commercial or hyperscale network construction/installation.
• Experience installing fiber optic or low-voltage cabling.
• Experience in another construction field.
• Experience repairing network equipment or cabling.

Skills:

• Strong written and verbal communication.
• A commitment to problem solving.
• The interpersonal skills to work well within small teams.
• Good dependency management.
• The ability to strategically prioritize and circumvent obstacles.