Field Service Technician - Travel

This role requires 90% travel. When not traveling, will be working remote.

The Field Service Technician serves as the primary representative of the Company, embodying the company's commitment to our Core Values of excellence in customer service and technical support. They are entrusted with not only delivering superior service but also with fostering positive relationships with customers, ensuring their satisfaction and trust in the brand. As the frontline ambassador, the Field Service Technician plays a pivotal role in upholding the company's reputation for reliability, professionalism, and expertise within the industrial laundry industry.

The role requires frequent travel, both domestically and internationally, to cater to the diverse needs of our customers. Working flexible hours, including weekends and evenings, is necessary to accommodate varying schedules and urgent requirements. Additionally, being on call for immediate assistance ensures swift resolution of any pressing issues that may arise.

Field Service Technicians are entrusted with a high level of autonomy, requiring them to independently manage their responsibilities and make informed decisions in the field. As representatives of the company, they bear the responsibility of upholding professional standards, ensuring customer satisfaction, and promoting the values and reputation of our company while in the field.

• Troubleshooting
• installation
• Repair
• Documentation
• customer service skills
• Mechanical
• Maintenance technician
• Service
• plcs
• industrial control

• Troubleshooting
• Installation
• Repair
• Documentation
• Customer Service Skills

• Installation:
  Expertly install industrial laundry systems at customer locations, ensuring adherence to specifications.
• Troubleshooting:
  Diagnose and resolve issues with our equipment, encompassing mechanical, pneumatic, hydraulic, electrical, and software complexities.
• Repair:
  Perform meticulous repairs and maintenance on our systems, ensuring optimal performance and reliability.
• Training:
  Provide comprehensive on-site training to clients on equipment operation, maintenance, and troubleshooting.
• Documentation:
  Maintain accurate records of service visits, repairs, and parts used for reference and reporting.
• Customer Service:
  Cultivate positive customer relationships by addressing concerns, answering queries, and ensuring overall satisfaction.
• Safety:
  Prioritize safety by strictly adhering to protocols and guidelines while working on customer premises.
• Continuous Learning:
  Stay abreast of industry advancements and technologies to enhance skills and knowledge.
• On-Call Availability:
  This position will be part of an on-call rotation for weekends and evenings to address urgent customer issues promptly.

This is a Permanent position based out of Atlanta, GA.

The pay range for this position is $62400.00 - $68600.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability

Health Spending Account (HSA)
Transportation benefits

Emp…