Field Operations Specialist - Human Services Program - Fort Worth, Texas

Field Operations Specialist
- Human Services Program
- Fort Worth, Texas

Location: Fort Worth, Texas and surrounding areas

Travel: Frequent travel required (75%-90%), including same-day, regional, and overnight travel. Candidates must reside within reasonable proximity to a major airport.

• Conduct assigned in-person field visits within an assigned geographic region.
• Verify whether participants reside at assigned residential locations and accurately document findings.
• Observe and document general safety and wellness indicators using established program procedures.
• Identify and record relevant household and contact information in accordance with program protocols.
• Utilize approved tools, mobile technology, and secure systems to complete timely and accurate documentation.
• Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff.
• Conduct follow-up visits or address verification activities as required.
• Complete visit documentation, reports, and data entry in a timely and accurate manner.
• Identify and elevate safety concerns or reportable risks in accordance with established procedures.
• Maintain professionalism, confidentiality, and ethical standards at all times.
• Protect sensitive participant, program, and government information.
• Follow all field safety, travel, communication, and situational awareness protocols.
• Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.
• Participate in required training sessions, operational briefings, and team meetings.
• Must be able to travel domestically on short notice and on a frequent basis via air and/or ground transportation, including overnight travel when required.
• Stand and walk for extended periods on various surfaces.
• Perform additional duties as assigned.

Education and Experience: High school diploma or equivalent required. Minimum one (1) year of experience in field operations in a related area such as human services, community outreach, case management, investigations, residential/community visits, or similar work. Associate or bachelor’s degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field is strongly preferred. Experience conducting residential visits, field-based assessments, or community outreach activities is strongly preferred.

• Ability to travel frequently on short notice, including evenings, weekends, and overnight assignments.
• Valid driver’s license, reliable transportation, and ability to meet company travel and motor vehicle requirements.
• Ability to work independently and exercise sound judgment in fast-paced field environments.
• Strong verbal and written communication skills.
• Ability to prepare accurate, objective, and timely documentation and reports.
• Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems.
• Strong problem‑solving and situational awareness skills.
• Ability to carry required equipment and stand/walk for extended periods.
• Ability to complete required federal, client, and company training prior to assignment.
• Ability to pass and maintain a government security background investigation, including a favorable credit check.
• Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
• Must be authorized to work in the United States.
• Bilingual fluency in English and Spanish is strongly preferred.
• Training or experience in trauma-informed care, de-escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred.

Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks, and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.

LEMOINE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.