OAG; Internal - Child Support | Child Support Off

INTERNAL - OAG EMPLOYEES ONLY

Are you interested in mission‑driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtain court orders for financial support and health care coverage for children; enforce child support orders; respond to customer inquiries; promote the involvement of both parents in their children's lives; and collaborate with state agencies and community organizations to serve Texas families.

OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Takes the appropriate case action to locate absent parents, establish paternity for children born out‑of‑wedlock, establish or enforce child/medical support obligation, or initiate case closure.
• Conducts detailed in‑office investigations to locate parties, verify employment and determine assets.
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiates lump sum payments from noncustodial parents who owe past‑due child/medical support.
• Negotiates out‑of‑court settlements and agreements with parties.
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s).
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents.
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Reviews cases to determine if the cases are eligible for closure.
• Attends court to assist legal staff, as needed.
• Researches case information on the computer including the ChAMP system.
• Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states IV‑D regulations.
• Assesses child support cases to determine the appropriate case action.
• As a team leader, assigns and monitors work of assigned staff.
• Supervises office staff in the absence of the office manager and/or supervisor.
• Explains Child Support Program policies, procedures, and regulations to customers.
• Responds to customer inquiries and resolves complaints concerning case status.
• Assesses the validity of complaints against the IV‑D program with impartiality.
• Serves as Notary Public.
• Performs related work as assigned.
• Maintains relevant knowledge necessary to perform essential job functions.
• Attends work regularly in compliance with agreed‑upon work schedule.
• Ensures security and confidentiality of sensitive and/or protected information.
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

• Education:
  
  Graduation from high school or equivalent.
• Education:
  
  Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist.
• Experience:
  
  Two (2) years of full‑time experience working in the following (or closely related) fields: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist. (One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV‑D agency or private sector is required.)
• Knowledge of investigative practices and techniques, child support policies, procedures, and processes.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word‑processing and data…