Mission Support Mentor - Men's Program

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fort Worth, TX, US

3 days ago Requisition

Salary Range: $18.00 To $18.00 Hourly

More than a career...it's a calling!

Founded in 1888, Union Gospel Mission of Tarrant County is a united Christian organization and ministry dedicated to providing love, hope, respect, and a new beginning for homeless women, men, and families. UGM-TC is funded entirely by the generosity of the community and offers a residency program for individuals looking to maximize their potential and transition out of homelessness. Through the programs and services provided, individuals develop essential life skills to become independent, productive members of our community.

UGM-TC is God’s healthy place to end homelessness one person at a time. Come serve with us!
The position works in a building for MEN ONLY.
This position is Full Time and pays $18 per hour.

Weekly Schedule is Saturday, Sunday, & Monday 6:00am - 4:30pm and Tuesday 11:00am - 9:30pm.

SUMMARY

The Mission Support Mentor has the primary responsibility of supporting guest operations of Union Gospel Mission of Tarrant County’s (UGM-TC) Overnight Shelter (Neely), Emergency Stabilization (Neely), and Programs serving unaccompanied men.

If you have experience in a customer service environment and want a position where you can make a difference in the lives of others, this role is for you! Applicants with previous experience working in hospitality or retail as a front desk or customer service leader will transition well to this role, as it requires checking people in, working with various computer applications, and most importantly, serving and problem solving for our guests.

WHAT YOU DO:

• Provide check-in service and meet the needs of residents and guests.
• To ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execution of daily responsibilities in key areas of operations.
• Maintains professionalism and adheres to UGM-TC organizational and department specific Policies and Procedures.
• Exercising appropriate boundaries, the Mentor builds safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
• Protects the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Works in close collaboration with Courtesy Patrol to effectively respond to emergency situations. Provides timely crisis intervention.
• Managing the phone system, demonstrating proper phone etiquette and protocols. Is a resource of knowledge for guests.
• Ensures cleanliness, order, and organization of the front desk area and lobby. Makes certain copies of all front desk forms and documents are regularly replenished.
• Monitors for strict adherence to facility safety and security Policy and Procedure governing authorized access UGM-TC’s premises. Take appropriate actions when program participants and guests found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
• Monitoring courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
• Monitors for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building. Conducts drug and alcohol screenings in accordance with Policy and Procedure.
• Scans program participants and guests in and out of the residential program to which he or she is assigned; scans for meals and other on-campus services.
• Completes…