ServiceNow Developer​/Engineer

Overview

Kentro is interested in connecting with experienced Service Now professionals who are passionate about developing, configuring, and optimizing enterprise workflow solutions that improve operational efficiency and user experience. Ideal candidates bring strong technical expertise within the Service Now platform, experience supporting IT service management initiatives, and the ability to collaborate across technical and business teams in fast-paced environments.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

• Designing, developing, configuring, and maintaining Service Now applications, modules, and workflows.
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, Sec Ops, or custom Service Now implementations.
• Developing and maintaining Service Now integrations using REST, SOAP, APIs, or middleware solutions.
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the Service Now platform.
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions.
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives.
• Troubleshooting platform issues, performance concerns, and integration challenges.
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities.
• Developing reports, dashboards, and performance analytics within Service Now.
• Managing multiple competing priorities while supporting enterprise or mission‑critical environments.
• Supporting governance, documentation, and Service Now development best practices.

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of hands‑on Service Now development, engineering, or administration experience.
• Experience configuring and customizing the Service Now platform.
• Familiarity with JavaScript, scripting, workflows, and Service Now development best practices.
• Experience with Service Now modules such as ITSM, ITOM, HRSD, CSM, Sec Ops, or similar areas.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Highly polished communication and stakeholder engagement skills.
• Ability to work independently and collaboratively within fast‑paced environments.

• Active U.S. security clearance (or eligibility to obtain one)
• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), or other Service Now certifications.
• Experience supporting enterprise or government environments.
• Familiarity with cloud technologies, integrations, and API development.
• Experience with automated workflows, orchestration, or process improvement initiatives.
• Knowledge of ITIL principles and IT service management processes.
• Experience supporting platform governance, CMDB, or asset management initiatives.

We offer a competitive benefits package including paid time off, health and dental insurance, supplemental benefits, a 401(k) with employer match, discount perks, rewards, and additional programs. We invest in your professional growth by providing education reimbursement for certifications, degrees, or other professional development opportunities. We also support a culture of fun and community engagement with virtual and in‑person events such as happy hours, holiday celebrations, fitness and wellness activities, and charity galas.

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

We encourage protected veterans to self‑identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.