Support Specialist - Extended

Job Summary

We are seeking to hire a National Logistics Capacity Planner. This role is responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level. The planner is an educator and problem‑solver, working in an unpredictable, deadline‑driven environment and able to think on their feet in both detail and big‑picture scales.

• Professional internal and external communication with drivers via phone calls and system messages.
• Planning loads for assigned market areas and/or customer accounts.
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirming assignments with drivers.
• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs.
• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer‑directed shipment changes.
• Generating regular and ad‑hoc reporting as required.

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
• Transportation/Logistics experience.
• Ability to handle high volumes of inbound email.
• Effective presentation skills.
• Preferred:
  Bachelor’s degree from an accredited university.
• Knowledge of time/distance geography.
• Some familiarity with AS/400 operating system.
• Capable of working in a demanding, deadline‑driven environment with competing priorities and a focus on delivering projected results.
• Well organized and communicative with a high degree of initiative and independent execution.

• Medical, Vision, Dental, Supplemental, Life Insurances.
• 401(k) retirement plan with quarterly match.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non‑job‑related disability, or any other protected group status.