DFW Senior General Manager CDL

The Spirit Of The Position

The Senior General Manager of Shuttle Operations at DFW Airport reports to the Director of DFW Bussing Operations. This role provides complete oversight of shuttle operations, ensuring professional management and shuttle services 24/7. As part of LAZ Parking’s people-focused culture, the General Manager will lead, support, and develop the team, promoting programs and initiatives that improve shuttle services while ensuring a smooth operation.

The role includes oversight of an Assistant GM, Operations Managers, Field Supervisors, Dispatchers, Drivers and Attendants.

The Senior General Manager of Shuttle Operations at DFW Airport reports to the Director of DFW Bussing Operations. This role provides complete oversight of shuttle operations, ensuring professional management and shuttle services 24/7. As part of LAZ Parking’s people-focused culture, the General Manager will lead, support, and develop the team, promoting programs and initiatives that improve shuttle services while ensuring a smooth operation.

The role includes oversight of an Assistant GM, Operations Managers, Field Supervisors, Dispatchers, Drivers and Attendants.

• The Senior General Manager, CDL has complete oversight of the entire DFW shuttle operations, encompassing 5 service lines.
• Lead, direct, and develop a large team of employees, including 12 managers, several supervisors, dispatchers, drivers and customer service representatives, as well as directly supporting the other General Managers of the other 4 service lines.
• Manage and support by providing guidance, mentorship, and accountability in achieving operational excellence.
• Organize, implement, and maintain shuttle services, ensuring adherence to service-level agreements and client expectations.
• Oversee daily, weekly, and monthly Shuttle financials, reports, and operational reviews.
• Ensure revenue is maximized and customer satisfaction is high.
• Collaborate closely with the Airport Manager to ensure the success of all projects and initiatives through strategic planning and coordination with the Shuttle team and airport client.

• Oversee the daily management and operation of the shuttle transportation system, ensuring timeliness, safety, and customer satisfaction.
• Plan, schedule, and direct shuttle drivers and operations staff.
• Develop shuttle routes and schedules that align with flight operations, customer needs, and efficient service delivery.
• Manage staffing levels for shuttle operations to ensure adequate coverage for peak periods, including recruitment, training, and performance management of shuttle drivers and supervisors.
• Monitor shuttle fleet maintenance and ensure vehicles are regularly inspected for safety and reliability in coordination with the airport client maintenance team.
• Implement and track shuttle safety protocols, working with Safety Managers and leveraging tools such as Samsara Safety Systems.

• Support the training programs that are a part of the onboarding process along with the continued retraining programs throughout the year.
• Oversee the safety department responsible for shuttle operations, ensuring compliance with all safety regulations, DOT compliance, protocols, and best practices.
• Manage a safety team comprised of one Safety Manager and Safety Trainers, ensuring effective safety oversight and leadership across all operations.
• Collaborate with the Safety Manager to implement and enforce safety programs, including daily safety huddles, location safety audits, and adherence to safety protocols like those in the Samsara Safety System.
• Regularly review and analyze safety data to identify trends, mitigate risks, and implement continuous improvements in shuttle operations.
• Ensure that all employees, from shuttle drivers to customer service representatives, are properly trained in safety procedures, and that safety remains a priority in daily operations.
• Maintain compliance with all local, state, and federal safety regulations, and ensure that safety incidents are reported, investigated, and addressed in a timely manner.
• Foster a culture of safety by…