Charter Operations Specialist

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ERaircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crewoperateacross the globe,365 daysa year. These team members are supported by dedicated professionals out of our corporate office - including ourstate-of-the-art Operations Control Center and world-class Maintenance Operation
-locatedat AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility isrequiredto meet the needs of our business and will require evening and weekend availability when needed.

Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and willmaintaina reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere tohigh standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company.

In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

The Charter Operations Specialist role directly supports the success of Gridiron Air charter operations by ensuring nothing is left tochance,and all details have been managed. This unique rolecombinesclient-facingrelationshipsandlogisticsto support the delivery of excellence and consistently meet and exceed client expectations.

The position will be basedonsitein the Gridiron Air Operations Control Center and will provide advanced planning and day-of-charter executioncoordinationofall

Gridiron Air charter missions.

They willbe responsible forensuringall requiredaircraftand passenger support servicesarecontracted, scheduled, and delivered.

When needed,therole may also function as the onsite Operations Representative asrequiredduring periods ofhigh demand or staffing disruption.

This position is a DOT safety-sensitive position and is subject to Gridiron Air DOT Drug & Alcohol prevention program testing requirements.

• Serve as dedicated Points-of-Contact(POC) for each charter operation.
• Liaison between sales and client contactensuringall contractual agreements are included in trip planning.
• Create and present trip briefs to clients and internal teams.
• Conductspre-flight briefing calls with all relevant stakeholders.
• Drive clarity and ensure all required stakeholders are aware of contract requirements and key deliverables.
• Schedule and confirm all required vendors / service providers(FBO handling, ground transportation , catering, branding, parking, lavatory servicing,aircraft cleaning,aircraftde-icing, etc.)to fulfill all aspects of contracted services for the respective charter operation.
• Own service delivery andlogisticsplanning for all Gridiron Air charter operations.
• Coordinates with the AMT andinflightto manage GSE provisioning and logistics andas needed.
• Proactivelyidentifyrisk-to-plan and provide service recoveryrecommendationsas necessary.
• EnsureOCC systemshasbeen updated to provide all Gridiron Air Team Members with all pertinent information relating to the trip.

• Provide OCC-based day-of-charter operation coordination and drive execution against plan.
• Own day-of-charter operational coordination for all flightsoperatingduring their assigned shift.
• Provide real time updates and proactive day-of-chartercommunicationto
  
  Gridiron Air clients as required.
• Monitor passenger check-inand handling by onsite service providers and Gridiron personnel.
• Support and manage last minute "no shows" and "go shows",update passenger manifests as required, and ensure required security checks areaccomplishedbefore allowing the passenger to board Gridiron Air aircraft.
• Plan and prepare for flawless execution of charter operationsandlogistics, proactively managing all details and timelines.
• Ensure all resources (personnel, facilities, and equipment) are in place to support charter operations requirements.
• Enable on-time departures by ensuring all vendors / service providers are delivering on contracted services and meeting operational timelines.
• Track completion and contract…