Supervisor, Dispatch, Road Transport

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Managerial

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinked Inand Facebook .

Location:

USA
- Fort Worth, Silver Creek Rd

Division:

Road, Transport US
Job Posting

Title:

Supervisor, Dispatch, Road Transport US, Dispatch, Road Transport US
Time Type:
Full Time

• Serve as back-up to the Manager, providing operational leadership Mon-Fri
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driverutilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time%, driverutilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention andidentifyoperational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Performadditionalduties and special projects as assigned.

• Oversee drivers, dispatchers, and operational support personnel assigned to extended coverageoperations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

• High school diploma or GED.
• 3+ years of transportation,logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.

• Bachelor's degree in Supply Chain, Business, Logistics, or related field.
• 5+ years of transportation operations or dispatch experience.
• 3+ years supervising teams ina logisticsor trucking environment.
• White glove, last-mile, or VAD delivery experience.
• Freight brokerage experience.
• Bilingual (English/Spanish).

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset tooptimizeand keep the supply chain running in a world of change
• Accustomed to working in a fast-paced, dynamic environment.
• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.

• Business fluent in English
• Preferably good command of local language
• Bi-lingual a plus

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
• Experience with Transportation Management Systems and ELDs

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone…