Shuttle Driver - Courtyard Fort Worth Alliance

Courtyard Fort Worth Alliance Airport is hiring for a Shuttle Driver
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• That hospitality can begin before a guest ever walks through the hotel doors.
• That a safe, comfortable, and welcoming ride is an important part of the guest experience.
• That every guest deserves to be greeted with warmth, patience, and professionalism.
• That punctuality and reliability matter when guests are traveling on a schedule.
• That a clean and well-maintained shuttle reflects the care and pride of the entire hotel.
• That great communication between the Shuttle Driver, Front Office, and hotel leadership keeps transportation running smoothly.
• That even a short ride can create an unmatched moment for a guest.

• Welcoming guests and helping them feel comfortable from the moment they enter the shuttle.
• Transporting guests safely and efficiently to and from approved destinations.
• Following assigned routes, schedules, pickup instructions, and hotel transportation procedures.
• Assisting guests with luggage, packages, and personal belongings when needed.
• Communicating clearly with the Front Desk regarding pickups, drop-offs, delays, and guest needs.
• Keeping the hotel shuttle clean, organized, fueled, and ready for each trip.
• Completing required vehicle inspections and promptly reporting maintenance or safety concerns.
• Following all traffic laws and operating the vehicle safely in changing road, traffic, and weather conditions.
• Providing helpful information about the hotel, surrounding area, transportation options, and local destinations.
• Creating a positive experience for airline crews, business travelers, groups, and leisure guests.
• Remaining calm, courteous, and adaptable when schedules shift or travel plans change.
• Taking pride in being one of the first and last members of the hotel team a guest may meet.

• You understand that safety is always the first priority.
• You are dependable, punctual, and ready to support guests according to the transportation schedule.
• You have a friendly and professional presence and enjoy connecting with people from different backgrounds.
• You can provide attentive service while remaining focused on the road and your surroundings.
• You communicate clearly with guests, Curators, leaders, and other departments.
• You can follow schedules and instructions while adjusting appropriately to traffic, delays, and guest needs.
• You are comfortable assisting guests with luggage while protecting their belongings and treating them with care.
• You take responsibility for maintaining a clean, welcoming, and safe vehicle.
• You bring patience, good judgment, and a service-first mindset to every shift.
• You believe hospitality travels with the guest—even when it is on four wheels.

• High school diploma or equivalent preferred.
• Previous professional driving, transportation, customer service, or hospitality experience preferred.
• A valid driver’s license and an acceptable driving record are required.
• Ability to meet all company and insurance requirements for operating a hotel vehicle.
• Knowledge of local roads, airports, businesses, and attractions preferred.
• Strong verbal communication and guest-service skills.
• Ability to follow schedules, routes, pickup instructions, and safety procedures.
• Ability to use a mobile phone, radio, navigation system, or other transportation-related technology.
• Ability to remain calm and professional in traffic, during delays, and when assisting guests with changing travel needs.
• Ability to work independently while maintaining regular communication with the Front Desk.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, based on business…