Supervisor, Dispatch, Road Transport

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location:

USA - Fort Worth, Silver Creek Rd

Division:
Road, Transport US

Job Posting

Title:

Supervisor, Dispatch, Road Transport US, Dispatch, Road Transport US

Time Type:
Full Time

At DSV Road Transport, The Supervisor, transport operations coverage will oversees Manassas, VA operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence.

This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

• Serve as back-up to the Manager, providing operational leadership Mon-Fri
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

• Oversee drivers, dispatchers, and operational support personnel assigned to extended coverage operations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead…