Value -Added Service Coordinator

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

ITS has an immediate opening for a Value-Added Service Coordinator at our Corporate office in Fort Worth, TX. Responsibilities include but are not limited to:

• To provide a professional level of care to all special projects
• Coordinating projects with clients, operations, and clerical team
• Developing rates for larger projects up to a predetermined threshold
• Providing weekly status updates on ongoing projects to management
• Proactively identifying and communicating areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc.
• Setting up work areas for projects
• Ensuring all supplies etc. are prepped and ready in advance
• Working with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project
• Working with operations management to arrange manpower
• Setting up work methods for projects and ensuring team members perform accordingly.
• Setting productivity expectations and monitoring status
• Conducting quality audits
• Reporting results to operations management
• Ensuring work areas are clean and organized at all times
• Working with operations management to ensure projects are accurately and completely billed
• Fill out returns inbound tally sheet
• Separate damage from good product
• Inspect product
• Always working in a “lead by example” manner
• Performing small projects independently
• Working as part of the team on larger projects

• Knowledge of standard inventory control procedures for the industry, shipping and receiving procedures
• Good verbal and written communication skills
• Good computer skills specifically with Excel, Word and Email
• High school education or equivalency, higher education preferred
• Regular manual labor including lifting, placing, packing and numerous repetitive tasks depending on the project
• Percentage of time spent in warehouse: 95%

Hourly Rate: 22.00