Inventory Control & Quality Assurance; icqa) Associate

Job Description

About Intelli Source

Intelli Source is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, Intelli Source delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.

Intelli Source is seeking a detail-oriented Inventory Control & Quality Assurance (ICQA) Associate to support inventory accuracy, quality control, and shrink reduction within a high-volume e-commerce fulfillment environment.

This role is responsible for identifying and resolving inventory discrepancies, conducting cycle counts and audits, researching root causes of errors, and partnering with operations to improve inventory integrity. The ideal candidate is highly accurate, comfortable working with data and warehouse systems, and able to identify trends that may contribute to inventory loss, fulfillment errors, or customer-impacting defects.

Contract Duration:
Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands.

• Perform routine and directed cycle counts to validate physical inventory against system inventory.
• Research and resolve inventory discrepancies, including missing, misplaced, damaged, overage, shortage, and inaccurate inventory.
• Verify product locations, quantities, item identifiers, and inventory status throughout the facility.
• Investigate inventory variances and determine potential root causes.
• Support inventory reconciliations and corrective adjustments in accordance with established procedures.
• Monitor inventory movement and identify unusual transactions or patterns that may contribute to shrink.
• Assist with inventory consolidation, location accuracy, and slotting validation as needed.
• Maintain accurate inventory records within warehouse management and inventory systems.

• Conduct quality audits across inbound, stow, picking, packing, sorting, shipping, returns, and other assigned fulfillment processes.
• Inspect product and process quality to ensure compliance with established standards.
• Identify errors that may result in incorrect shipments, damaged products, inventory loss, customer complaints, or operational inefficiencies.
• Document defects and provide timely feedback to operational leadership.
• Validate corrective actions and confirm that recurring quality issues are appropriately addressed.
• Support adherence to standard operating procedures and quality‑control requirements.

• Help minimize shrink through proactive inventory auditing, discrepancy research, and process observation.
• Identify trends and operational behaviors contributing to inventory loss, misplacement, damage, or inaccurate system transactions.
• Escalate suspected shrink concerns, unusual inventory activity, or recurring discrepancies to appropriate leadership.
• Partner with operations, Asset Protection, and inventory leadership when investigating significant inventory variances.
• Support process improvements designed to reduce loss, improve inventory accuracy, and strengthen inventory controls.
• Maintain accurate documentation related to shrink investigations and inventory discrepancies.

• Research recurring inventory and fulfillment errors to identify process, system, training, or execution gaps.
• Analyze error patterns by department, process, product type, associate activity, location, or other relevant factors.
• Assist with root‑cause analysis and…