Warehouse Supervisor

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Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries:
Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

This position is Career Level 19L located in Forth Worth, TX with a Role Classification of Fully On-Site.

The Warehouse Supervisor is responsible for providing leadership and direction to ensure that the receiving, picking, packing, and shipping of all Inbound and Outbound freight is processed effectively and efficiently. The Warehouse Supervisor responsibilities include planning and directing all phases of the Inbound and Outbound processes, identifying "best methods", and developing/implementing updated processes to achieve increasing success toward specified metrics at the Parts Distribution Center (PDC).

• Oversees inbound and outbound processes as well as manpower planning to ensure efficient and accurate receipt of inventory and delivery of product to customer
• Oversees the claims, core and factory returns, and buyback processes from the operational perspective to ensure compliance with the company policies and procedures while also completing the appropriate documentation
• Respond to dealer inquiries regarding parts orders, tracking information, quality, and general PDC questions
• Act as a liaison between the dedicated carrier and the PDC to resolve issues
• Ensure all Outbound orders are properly classified and shipping papers are created
• Conduct regular Layered Audits on the Inbound/Outbound processes and communicate findings to warehouse employees and management staff
• Assist with the Inbound/Outbound process training
• Conduct monthly review sessions with employees regarding their quality, productivity, attendance, and safety performance
• Maintains and submits records of employee attendance, verifies information, and reports to the site payroll administrator
• Maintains employee training plans, certifications, and other pertinent workplace documentation
• Works with the Outbound, Inbound, and Inventory Leads to achieve daily objectives, examines and identifies best methods, suggests process improvements, and implements updated procedures
• Investigates billing/Outbound errors relating to parts distribution for the Finance Team
• Traces possible stocking or receipt errors and warehouse refusals, and reconciles inventory discrepancies and location assignments to ensure maximum quality of available parts and service
• Provides training for each team member and ensures that they perform duties in compliance with established quality procedures, safety requirements, and all Standard Work documentation.
• Assists the Warehouse Operations Manager in contacting dealers, liaison between dealers and carriers to resolve all conflicts that may arise from freight loss or damage claims, contacts any on-going suppliers, reviews packing and shipments, and takes appropriate actions to ensure dealer satisfaction
• Evaluates carrier routings and relations, operating efficiencies, modes of transportation, procedures, timelines, fiscal and operational objectives
• Works with the Outbound Lead to group deliveries and create Goods Issue transfer orders
• Reports all packaging concerns to the appropriate personnel in a timely fashion
• Coordinates repacking for Inbound part numbers when appropriate
• Processes scrap in concert with scrap vendors, executes inventory scraps, location reports, location…