Manager, Operations - 2nd Shift

Job Location:

Fort Worth, TX

Return Pro is a company that has built the first fully integrated, technology-enabled reverse logistics and re Commerce platform, unifying distribution, refurbishment, recovery analytics, and disposition strategy into one scalable network. In the U.S. alone, returns represent an $850B annual challenge that erodes margins, disrupts logistics, damages customer experience, and generates enormous waste. Through our integrated solution spanning SaaS technology, reverse supply chain services, and re Commerce, we turn returns from a cost center into a recovery engine.

Return Pro is hiring an experienced, energetic, and results‑driven Operations Manager to lead the second shift at one of our high‑volume reverse logistics facilities — FORTX, BENAR, or FRAKY. Reporting to the Assistant General Manager, you will own night‑shift execution across receiving, grading, testing, refurbishment, return‑to‑vendor, and fulfillment, leading a team of departmental supervisors to hit production, quality, and safety targets each shift.

• Run the second shift end‑to‑end: open the shift, set the production plan, balance labor against volume, and close out with a clean handoff to the first shift
• Drive UPH, throughput, and quality across all night‑shift work streams: receiving, grading, testing, refurb, return‑to‑vendor, and fulfillment
• Track and report shift‑level KPIs in a daily and weekly cadence; identify performance gaps and execute corrective action without waiting for direction
• Maintain inventory accuracy and control across the shift; ensure clean documentation and audit‑ready records for all production and movement
• Partner with day‑shift leadership on cross‑shift continuity, equipment readiness, and 24‑hour facility performance against plan
• Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift‑level cost categories

• Lead, coach, and develop departmental supervisors; set clear expectations and hold the bar on performance, behavior, and accountability
• Own night‑shift recruitment, interviewing, onboarding, and training; build a stable supervisor bench and reduce shift‑level turnover
• Apply Return Pro policies consistently in coaching conversations, performance documentation, and disciplinary action, in partnership with People & Culture
• Communicate operational goals, Return Pro Standard Operating Procedures, and shift‑level priorities clearly to supervisors and frontline teammates
• Walk the floor every shift — listen, follow up, and build the kind of trust that keeps a night‑shift team engaged and productive

• Implement, observe, and enforce all safety policies and procedures; maintain a safe, compliant, OSHA‑ready work environment across the shift
• Drive quality standards across all night‑shift workflows; investigate operational errors to determine root cause and execute corrective action
• Support equipment preventative maintenance programs and facility upkeep; flag equipment risk early and raise issues to keep the shift moving
• Ensure equipment, work zones, and break areas are neat, clean, and well organized; enforce Return Pro housekeeping standards every shift
• Identify continuous improvement opportunities specific to night‑shift dynamics such as lighting, staffing patterns, fatigue, security, and act on them

• Bachelor’s degree in business, logistics, management, or related field — or equivalent operational management experience
• 5+ years of warehouse, logistics, or inventory operations management experience, with a demonstrated supervisor‑leadership track record
• Direct experience in reverse logistics, distribution,…