Client Relations Manager

Client Relations Manager

Fort Clean Co. located at Fort St. John, BC is currently looking for one permanent full time Client Relations Manager to start as soon as possible.

Location: Fort St. John, BC

Wage: $64–$69 per hour

Hours: 40 hours per week

Education: Completion of post‑secondary education

Experience: Minimum 4 years of experience in client relations

• Develop and oversee client relationship strategies to support long‑term business growth across commercial, industrial, and construction sectors
• Serve as the primary point of contact for key clients, ensuring consistent communication and a high level of service delivery
• Build and maintain strong relationships with contractors, property managers, and corporate clients to secure ongoing service agreements
• Monitor client satisfaction, proactively address concerns, and implement solutions to enhance service quality and retention
• Coordinate with operations teams to ensure services are delivered in accordance with client expectations and contractual requirements
• Identify opportunities to expand existing accounts by introducing additional services and customized service packages
• Lead client onboarding processes, ensuring a smooth transition from initial agreement to active service delivery
• Analyze client feedback, service performance, and market trends to improve engagement strategies and support business development efforts
• Establish client service standards and internal processes to maintain consistency and efficiency across all accounts
• Support contract renewals and participate in negotiations related to service scope, pricing, and service agreements
• Prepare reports on client activity, retention rates, and service performance for management review
• Represent the company in meetings and industry interactions to strengthen client relationships and promote company services