Service Manager

Posted Wednesday, January 21, 2026 at 10:00 a.m.

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to
Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Lead the charge in keeping the wheels turning — we're looking for a driven Service Manager to steer our team to success!

• Attractive Compensation: From $110,000
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department’s annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

• Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
• Effectively communicates job expectations to the service team.
• Conducts frequent team huddles to ensure strong communication within department.
• Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
• Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
• Partners with the location and Human Resources in the recruitment and selection of talent.
• Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintains technician file for apprenticeship documentation and other payroll matters.
• Manages all payroll documentation.
• Builds genuine employee passion for all brands and champions elite customer service as follows:
  • Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
  • Maintain 5S standards and cleanliness in workspace.
  • Participate and encourage a culture of continuous improvement Business Strategy.
• Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
• Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Direct involvement to meet or exceed all budgetary guidelines set for the Service Department
• pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls.
• Regularly monitor actual performance to plan and ascertain reasons for variances.
• Reviewing daily budget and department performance reports.
• Studying trends to determine how to increase profitability of department.
• Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

• Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership’s service objectives.
• Stay up to date with all technological advances in product and tooling.
• Contacts vendor representatives for assistance when the…