Fortuna - Part-Time Cashier​/Customer Service Representative

About The Role

As a Customer Service Representative in the retail trade industry, you will be the primary point of contact for customers seeking assistance, information, or resolution of issues related to their purchases and accounts. You will be responsible for ensuring a positive customer experience by efficiently handling inquiries and resolving problems in a fast‑paced environment. Your duties include managing customer accounts, processing orders, providing accurate information, and maintaining a professional and courteous demeanor.

Strong communication skills are required to effectively interact with customers both verbally and in writing, ensuring clarity and satisfaction. Your efforts will support customer retention, brand loyalty, and the overall success of the retail operation.

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related customer‑facing role.
• Ability to work effectively in a fast‑paced environment while managing multiple tasks.
• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with customer account management systems.

• Experience in the retail trade industry.
• Training or certification in customer service or conflict resolution.
• Proficiency with CRM software and other customer service tools.
• Bilingual abilities to support a diverse customer base.
• Demonstrated problem‑solving skills and ability to handle difficult customer interactions with professionalism.

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer complaints and issues by identifying problems, researching solutions, and implementing appropriate actions.
• Manage and update customer accounts accurately, ensuring all information is current and transactions are properly recorded.
• Collaborate with other departments to address complex customer needs and ensure seamless service delivery.
• Maintain a positive attitude and provide exceptional service to enhance the customer experience in a fast‑paced retail environment.

Mid shift: 10 am – 6:30 pm.
Closing shift: 3 pm – 11:30 pm.

We are looking for availability on Thursdays and Fridays, but there is flexibility in the days.