Product Manager, Small Business Product

Overview

The SMB Core Product Team develops and delivers payment solutions tailored for small businesses worldwide. Team members collaborate across product, sales, and partnership groups to launch innovative offerings and support client needs, helping SMBs access reliable, secure and relevant payment services, supporting their growth and success.

The Manager will join the Global SMB Core Product team, report to the team lead, and support the Director in driving product innovation, client engagement, and operational excellence for small businesses worldwide, partnering with cross-functional teams and external partners. The individual will help shape product strategy, conduct market research, manage new product launches, and deliver impactful, secure payment solutions that meet real client needs and advance key strategic initiatives.

For this Manager role, we are looking for experienced professionals who combine strategic thinking with hands-on product management skills. Ideal candidates will have a strong background in commercial payments, product strategy, or management consulting, and a proven ability to lead cross-functional projects in fast-paced environments. We value individuals who are analytical, collaborative, and customer-focused, with excellent communication and relationship-building abilities. The right profile will demonstrate a balance of creative problem-solving, results orientation, and the ability to drive initiatives that deliver value to small business clients and partners.

• Define and execute the product vision and roadmap for SMB payment solutions.
• Lead market research and competitive analysis to inform positioning and drive innovation by writing requirements to build or utilizing agentic & generative AI applications
• Design, pilot, launch, and commercialize new features and offerings (credit, debit, prepaid).
• Coordinate cross-functional initiatives across product, sales, marketing, partnerships, analytics, and regions to drive alignment and adoption.
• Present insights, recommendations, and results to senior leadership, lead ad hoc projects advancing strategic objectives and efficiency.
• Analyze regional performance, maintain dashboards/documentation to prioritize enhancements and track usage and KPIs.
• Manage internal communications and updates for launches and migrations to ensure smooth global/regional execution.
• Plan and run stakeholder meetings, workshops, and business reviews, capture actions and ensure follow‑through.
• Prepare client-facing materials (onboarding packs, demos, benefit summaries) to support engagement and activation.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in and/or significant exposure to the commercial payments industry.
• Proven track record of success in fast-paced environments with demanding timelines.
• Superior problem-solving skills, with demonstrated intellectual and analytical rigor.
• Strong balance of creative thinking, solutions and results orientation, customer focus, and analytical discipline.
• Interpersonal skills demonstrated through experience developing and growing internal, external, and cross-functional relationships.
• Ability to complete analysis, craft conclusions, and deliver strong recommendations.
• Strong attention to detail, analytics, project management, and process management.
• Team-oriented, collaborative, diplomatic, and flexible, with strong presentation skills (oral and written).

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 146,200 to 233,700 USD per year, which may include potential sales incentive payments (if…