Concierge

Atria Senior Living -  - Responsibilities:
Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change);
Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory);
Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents and family members concerns and complaints and immediately making department managers aware);
Answers questions regarding local stores, attractions and services.;
Coordinates the communitys transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation)