Manager, Fleet Operations Training

• Set the Fleet Operations training strategy and roadmap for hiring plans, new-market launches, and vehicle/software milestones
• Own curriculum standards, assessments, certification bars, learner-reaction and performance metrics, pass-rate monitoring, and recurring upskilling/quality programs
• Scale train-the-trainer and audit delivery across current and new sites
• Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and Biz Apps
• Run the Docebo learning platform, including auto-enrollment, learning plans, certification-to-mission-type mapping, limited-admin enablement, and training analytics
• Hire, coach, and organize training program managers and people leaders
• Advocate for training capacity, trainer ratios, and training assets
• Establish training infrastructure for new sites, including classrooms, courses, dedicated training vehicles, and simulation/virtual environments
• Report training health to Fleet Operations leadership, including capacity, time-to-competency, certification status, quality, and launch risk
• Travel to operational sites to audit delivery and support launches

• 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs
• Bachelor’s degree in a relevant field, or equivalent practical experience
• Proven ownership of training for either a large remote/contact-center/24/7 operations workforce or a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle operations
• Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites
• Hands-on LMS administration at scale (Docebo or comparable: Cornerstone, Workday Learning, Success Factors, etc.), including reporting, auto-enrollment, and certification tracking
• Track record matching training capacity to hiring and launch plans
• Ability to work in a safety-critical, regulated, fast-changing environment and translate procedure/product changes into training without dropping live operations
• Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization
• Willingness to travel approximately 10–20%
• CPTM, ATD/CPLP, PMP, or similar training or program-management certification
• Autonomous vehicle, robotics, aviation, or other safety-critical operations experience
• Instructional design and SCORM / Rise 360 (or similar) authoring
• Quality assurance, nested monitoring, or contact-center workforce-management partnership
• Simulation-based training
• Experience with contingent workforce/staffing partners
• Comfort with Google Workspace, Slack, and BI/Looker-style training analytics

Demonstrates expertise in operational training strategy, curriculum development, and performance metrics for large-scale workforce environments. Proficient in LMS administration, instructional design, and building blended training programs across multiple sites.

• Operational Training Leadership
• LMS Administration (Docebo)
• Instructional Design and SCORM
• Training Program Development
• Safety-Critical Operations Experience

• Curriculum Development
• Performance Metrics
• Blended Training Programs
• Training Analytics
• Quality Assurance
• Simulation-Based Training
• Training Capacity Management
• Auto-Enrollment Processes
• Certification Tracking
• Train-The-Trainer Programs

• Excellent Communication
• Influencing Senior Operators
• Collaboration in Matrixed Organizations

• CPTM
• ATD/CPLP
• PMP

• Operational Safety
• Contingent Workforce
• Aviation MRO
• Field Service
• Vehicle Operations

• Docebo Learning Platform
• Google Workspace
• Slack
• BI/Looker