Fleet Support Engineer

Our client, a leader in autonomous vehicle technology and fleet management, is seeking a Fleet Support Engineer to join their team. As a Fleet Support Engineer, you will be part of the Vehicle Development department supporting the Fleet Support team. The ideal candidate will demonstrate analytical thinking, proactive problem-solving, and excellent communication skills, which will align successfully in the organization.

• Serve as the primary point of contact for Tier 3 escalations on sensor-related fleet issues, including LiDAR, cameras, and radar.
• Diagnose and resolve complex hardware, software, tooling, or process failures related to sensors and perception systems using comprehensive log review and data analysis.
• Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots.
• Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D problem solving techniques.
• Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures.

• Minimum 6+ years of relevant experience in automotive, autonomous vehicles, transportation, or aerospace.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or Automotive Engineering.
• Deep understanding of LiDAR, cameras, and radar hardware including calibration, integration, and field troubleshooting.
• Familiarity with data formats and pipelines used by perception systems (e.g., point clouds, image streams, radar returns).
• Proficiency with network analysis tools (e.g., Wireshark, Vector tools) for Automotive Ethernet debugging.

• Opportunity to work on cutting-edge autonomous vehicle technology in a dynamic environment.
• Collaborate with a talented and innovative team dedicated to advancing transportation safety and reliability.
• Gain valuable experience in fleet diagnostics, hardware validation, and engineering feedback processes.
• Be part of a company committed to diversity, inclusion, and professional growth.
• Enjoy a supportive work environment with opportunities for continuous learning and development.