Technical Program Analyst

Overview

At its core, Visa is a payments network that connects consumers and merchants with financial institutions. At the heart of our brand promise is Visa Net, of which the main components are authorization, clearing and settlement and dispute resolution systems. Payment Products Development (PPD) is the Visa technology organization with responsibility for maintaining and enhancing Visa Net to meet current and future market needs.

We develop and manage end-to-end technology solutions that deliver reliable, scalable, and secure financial transaction processing services to Visa’s clients.

This position, based in Bangalore, India, will lead projects in PPD, ensuring the delivery of regional and global solutions, as driven by the business. The position works with technical staff, business partners and senior management across organizational boundaries to obtain resources, schedule work activities and coordinate all areas to successfully complete project deliverables.

• Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters and other documentation needed for funding approvals
• Plan and coordinate delivery of small-scale projects that span multiple organizations
• Set clear expectations with business partners to provide transparency into project initiation activities, and manage day-to-day interaction during project execution and delivery
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Proactively identify, manage, and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments
• Provide customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly
• Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled
• Anticipate change and identify ways to overcome challenges and constraints to keep project activities on schedule to meet or exceed business partner expectations
• Take initiative to exhaust all avenues to resolve issues/problems before involving management escalation
• Ensure project is in compliance with Visa's Project Management Methodology and Key Controls
• Keep project status updated in project management tools and maintain good records (e.g., project financials, schedule, issues, risks, change control decisions)
• As a global organization, there may be a need to attend calls/meetings after/before standard office hours during the week

Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD). Experience managing small scale and mid-sized cross functional projects involving product delivery and/or technology modernization/integration using waterfall and agile methodology. Experience conducting Agile Ceremonies as a Scrum Master. PMP, CSM, SAFE certifications are a plus.

Strong process orientation, solid understanding of project management techniques (waterfall / agile), release management methodologies, and related best practices. Ability to coach team in agile practices and lead scrum teams towards higher maturity levels. Experience working with product owners in facilitating backlog grooming and handover to teams. Exposure to tools like Tableau, JIRA, Confluence, Wiki, or similar tools/technologies. Demonstrated organizational, planning, and analytical skills, including project scheduling, estimating, risk identification, and change management.

Excellent verbal, written, and…