IT Support Lead - II

Onsite Position

Foster City

• Testing Coordination & Execution – develop and maintain test plans, test cases, and scripts for eProcurement functionalities.
• Defect Management – identify, document, and track defects using appropriate tools; work with IT and vendors to resolve issues and retest fixes promptly.
• Process Documentation & Reporting – maintain detailed documentation of testing processes and outcomes; provide regular status updates and test results to stakeholders.
• Collaboration & Communication – act as a liaison between Procurement, IT, and other relevant teams during testing phases; communicate changes in templates, onboarding processes, and testing protocols.
• Continuous Improvement – recommend enhancements to testing methodologies and catalog management processes; ensure compliance with best practices and quality assurance standards.

• Technical
  
  Skills:
  
  
  • Strong understanding of eProcurement platforms and catalog management (e.g., SAP S4, Ariba, Open Text VIM).
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with testing tools and defect tracking systems.
• Analytical & Problem‑Solving:
  • Ability to identify issues, analyze root causes, and propose solutions.
  • Detail‑oriented with a focus on data accuracy and process integrity.
• Project Management:
  • Ability to manage multiple priorities and meet deadlines.
  • Knowledge of project management principles and best practices.
• Communication &
  
  Collaboration:
  
  
  • Strong interpersonal skills to work effectively with cross‑functional teams.
  • Clear and concise written and verbal communication.

• Communicate effectively and build relationships with representatives of inter‑related organizations.
• Excellent written and oral communication skills.
• Acute attention to detail and an analytical acumen.
• Strong interpersonal and customer service skills.

• B.S. / B.A. degree in Business (or other related degree programs).