Director, Flex and Installment Solutions

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

The Director, Flex and Installment Solutions will lead all aspects of product solutioning growth and adoption across various functions from inception through deal close while building programs and automations that get us from idea to launch significantly faster.

Flex and Installments are key for modernizing credential capability enabling new income streams new entrants for faster distribution and accomplishing top of wallet status for issuers. This leader and their team will help drive global change support market initiatives delivering consistently to unlock new payment volume aligned to strategic growth imperatives.

This leader and their team will work closely with various teams across Product Development, Strategy, GTM, Data Technology, Finance, Regions, Rules, Risk and more to define and deliver accelerated sales use cases in more markets in alignment with growth levers. The team must support alignment and provide narrative, tooling and executional streamlining across all of Visa’s 5 regions directly owning leading and executing key cross‑functional initiatives that are top management priorities.

Reporting to the Senior Director, this leader will lead with Customer Obsession and drive growth through solutioning of new concepts and product constructs in partnership with regional teams, Big Tech partners, hypergrowth fintech, processors and tier 1 issuers. The role requires ability to develop strong cross‑functional relationship to enable new prototypes and to lead the narrative and framing of existing and new solutions for regional teams.

The role requires an understanding of the four‑party ecosystem card‑based payments and experiences with a primary emphasis on the issuance side while also understanding the integration points across buyers, issuers, acquirers, sellers and technology platforms. This role is global and will need to balance regional and global opportunities to achieve overall solution and platform objectives. Accomplishing this will require ability to influence and collaborate across a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.

The role also requires a demonstrated ability to operate as an advanced user of AI‑enabled tools and agent‑based workflows, using them routinely to drive faster, higher quality outputs such as agents, tools, designs and artifacts, more effective planning and process, and clearer reporting.

Key Responsibilities and Role Expectations

• Leadership of a team of payments subject matter experts primarily based in the San Francisco Bay Area providing advice and guidance on Product Development, project management, and initiative execution.
• Lead conceptualization of new consumer experiences by shaping innovative product constructs and solution concepts in partnership with regional teams.
• Develop solutions for global Big Tech platforms, hypergrowth fintechs and processors and tier 1 issuers.
• Orchestrate cross‑functional collaboration to prototype, validate and refine new experience concepts with speed and customer‑centric rigor.
• Translate market insights, partner feedback and emerging trends into scalable product opportunities that drive growth and differentiation.
• Establish feedback loops with field teams to continuously refine enablement assets, messaging and product readiness. Review quarterly audience insights, social listening data and regional market feedback to inform updates, streamlining and automation.
• Lead the framing, storytelling and strategic narrative for existing and emerging solutions ensuring regional teams…