Client Services Engineer

Client Services Engineer

Full time

Location:

Foster City, CA, United States

Work environment:
In-person

Expected pay amount: 47.10 USD Per Hour

Schedule:

Hybrid (requires at least four days onsite), 40 hours per week

Assignment length:
Contract

Hire Art is helping our client find a Client Services Engineer to support employee-facing technical services across a growing and evolving organization.

In this role, you’ll provide hands‑on IT support while contributing to longer‑term improvements in systems, workflows, and user experience. You’ll work across frontline support and light systems work, helping the team scale effectively while maintaining high‑quality service for end users.

The ideal candidate is a strong technical problem‑solver who thrives in high‑volume support environments but also looks beyond quick fixes to implement scalable, long‑term solutions. You’re comfortable working across multiple systems, collaborating with cross‑functional teams, and helping elevate overall team capability.

• Provide frontline IT support for employee requests, including access issues, password resets, MFA troubleshooting, and general technical support.
• Troubleshoot end‑user issues via Service Now, Slack, and in‑person support channels.
• Support and maintain office technology, including conference rooms, AV systems, printers, and related equipment.
• Research, install, implement, and upgrade internal systems and SaaS platforms.
• Contribute to improving internal systems, workflows, and overall user experience.
• Create and maintain documentation, including internal processes and knowledge base articles.
• Partner with IT and cross‑functional teams to identify opportunities for increased efficiency and scalability.
• Help strengthen team technical depth and support best practices as the organization grows.

• 3+ years of experience in IT support, help desk, or systems administration roles
• Strong understanding of core IT fundamentals, including networking (DNS, DHCP, VPN), virtualization, and endpoint systems
• Experience supporting multiple operating systems, including Windows, macOS, and Linux
• Hands‑on experience with ticketing systems such as Service Now, Jira, or similar
• Experience administering and troubleshooting Google Workspace or similar productivity tools
• Familiarity with endpoint security best practices and user access management
• Strong troubleshooting, prioritization, and critical thinking skills
• Excellent written and verbal communication skills
• Ability to operate effectively in a fast‑paced, high‑growth environment

• Experience with scripting or automation (Power Shell, Bash, Python)
• Experience with SSO platforms such as Okta, Azure AD, or Ping
• Familiarity with endpoint management tools such as Jamf, Intune, or similar
• Experience contributing to process improvements, scalability initiatives, or system optimization projects

• Pre‑tax commuter benefits
• Employer (Hire Art) Subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare‑related costs
• Hire Art covers all costs for short and long‑term disability and life insurance
• 401k package

This is a full‑time, ongoing contract position staffed via Hire Art. It will be hybrid (requiring at least four days per week onsite) and available to candidates local to the Foster City, CA area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp‑to‑corp.