IT Desktop Support Technician

Expected compensation: 47.10 USD Per Hour

Hire Art is helping an on-demand, autonomous ride-hailing company find an IT Desktop Support Technician to provide onsite technical support for internal employees and business operations.

In this role, you’ll support day-to-day IT operations by managing incoming support requests, troubleshooting technical issues, and ensuring timely resolution of end-user needs. You’ll work closely with the broader IT team to provide high-quality onsite support across hardware, software, account access, and general desktop support activities.

The ideal candidate is customer-focused, organized, technically curious, and comfortable supporting users within fast-paced operational environments.

• Provide onsite IT support five days per week for employees and workplace operations.
• Manage Tier 1 support requests through email, Slack, and Jira or Service Now ticketing systems.
• Troubleshoot hardware, software, account access, and end-user technical issues across multiple platforms.
• Track, prioritize, and manage support tickets to ensure timely resolution and strong customer service.
• Escalate complex technical issues to appropriate IT teams when needed.
• Support user account creation, access management, and troubleshooting activities through Active Directory and related systems.
• Identify recurring support trends and contribute to process improvement initiatives.
• Maintain accurate documentation, support logs, and ticket updates within internal systems.
• Partner collaboratively with IT team members to support daily operations and end-user experience improvements.

• 1+ years of experience in an IT support, desktop support, or help desk environment
• Strong troubleshooting, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Ability to manage multiple support requests and priorities simultaneously
• Customer service mindset with strong interpersonal skills
• Familiarity with commonly used software, hardware, and business applications
• Experience with Active Directory, Google Workspace, or similar account administration platforms
• Basic networking knowledge including VPN, DHCP, and DNS troubleshooting
• Strong organizational and time management skills

• Experience troubleshooting Windows, Ubuntu/Linux, and macOS environments
• Familiarity with Jira, Service Now, Confluence, or similar ticketing and knowledge management tools
• Experience supporting onsite technical operations within fast-paced environments
• Experience working with identity, access, or endpoint management systems

• Pre-tax commuter benefits
• Employer (Hire Art) subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• Hire Art covers all costs for short- and long-term disability and life insurance
• 401k package

This is a full-time, ongoing contract position staffed via Hire Art. It will be onsite and available to candidates who are local to the Foster City, CA area. Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.