Sr Manager, Operations

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Senior Manager, VAS Sales Tools is a senior individual contributor responsible for hands‑on ownership and configuration of the PROS CPQ platform supporting Value-Added Services (VAS) organization. This role serves as the functional Subject Matter Expert (SME) for PROS CPQ, partnering closely with Sales Operations, Pricing & Deal, Product, and Technology teams to ensure accurate, scalable, and compliant pricing and quoting execution.

• Act as the lead PROS CPQ configuration SME for VAS
• Configure and maintain product catalogs, pricing models, and quoting logic to support approved sales motions and commercial policies.
• Own functional design decisions and ensure CPQ configurations scale across products, regions, and complex deal structures.

• Configure and support complex pricing scenarios, including tiered pricing, bundles, fixed fee pricing, upsell, renewals and POCs/free trials.
• Ensure CPQ outputs accurately reflect commercial intent, contract structure, and booking metrics.
• Partner with Pricing and Finance to align CPQ logic with approved pricing frameworks and controls.

• Support configuration and validation of quote templates, approval workflows, and notification flows.
• Ensure CPQ workflows comply with governance, approval, and audit requirements.
• Support CPQ‑related enablement of document generation and eSignature workflows where applicable.

• Provide senior‑level functional support for CPQ, including issue triage, root cause analysis, and resolution planning.
• Act as an escalation point for complex CPQ issues impacting pricing accuracy, approvals, or deal execution.
• Drive preventive improvements by identifying recurring issues and optimizing configuration or processes.

• Translate business needs into functional requirements, user stories, and acceptance criteria.
• Partner with technology teams through backlog refinement, sprint planning, UAT, and release validation.
• Lead functional testing and support user acceptance testing for CPQ changes.

• Maintain documentation of CPQ configurations, pricing rules, and operational procedures.
• Serve as a trusted advisor to Sales Ops, Deal teams, and Technology on CPQ capabilities and limitations.

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Minimum 8 years of overall professional experience in Sales Systems, Sales Operations, Revenue Operations, or related enterprise systems roles.
• Minimum 5 years of hands‑on PROS CPQ configuration experience in an enterprise environment.
• Deep functional expertise in pricing, quoting, and CPQ workflows.
• Proven experience configuring complex pricing and deal structures.
• Strong experience translating business requirements into CPQ configuration and Agile delivery artifacts.
• Demonstrated ability to troubleshoot and resolve complex CPQ issues.
• Strong communication skills and ability to work effectively with cross‑functional stakeholders.
• Experience supporting CPQ alongside enterprise CRM platforms (e.g., Microsoft Dynamics).
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