Information Technology Operations Specialist

Pay Rate: up to $63/hr on w2 (No C2C or 3rd parties)

Shift: Thursday through Monday; 7:00AM - 4:30PM PST

Location:
Onsite in Foster City, CA

• Helping an on-demand, autonomous ride-hailing company find a hands-on IT Operations Specialist to support the Technical Operations (Tech Ops) team within a real-time Fusion Center environment.
• In this role, you'll document and improve operational workflows, identify process inefficiencies, and partner with cross-functional teams to strengthen the technical backbone of live operations. This role is fully onsite in a secure facility.
• The ideal candidate has strong technical documentation and analytical skills, thrives in a fast-paced operations environment, and is comfortable collaborating with technical teams to improve processes and system reliability.

As an IT Operations Specialist, you'll:

• Shadow and document live operational workflows, system interactions, and technical dependencies.
• Map technical processes and identify opportunities to improve efficiency and reliability.
• Partner with Operations, Dev Ops, Infrastructure, and Engineering teams to streamline workflows.
• Develop clear process documentation, standard operating procedures, and improvement recommendations.
• Communicate technical findings and recommendations to both technical and non-technical stakeholders.

Key Requirements:

• Strong technical documentation and analytical capability
• Excellent communication and interpersonal skills

Prior hands-on experience in at least two of the following:

• Windows workstation support
• Real-time operations or command-center environments
• TCP/IP networking or systems administration
• Web application or infrastructure troubleshooting

Core Focus Areas:

• Shadowing and documenting live operational workflows, dependencies, and system interactions
• Mapping technical processes and identifying bottlenecks or inefficiencies
• Coordinating with cross-functional teams (Ops, Dev Ops, Infrastructure, Engineering) to streamline workflows
• Drafting clear process documentation and improvement recommendations
• Communicating findings to both technical and non-technical stakeholders

Preferred Background:

• Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Comfortable collaborating with Dev Ops / Infrastructure teams
• 7+ years of relevant technical experience
• On-site role in Foster City, CA (secure facility; background check required)
• Fast-paced, mission-critical operations center supporting real-time systems