UX Researcher, Internal Tools and AI

UX Researcher, Internal Tools and AI

Are you passionate about shaping the future of internal tools and AI-driven solutions? We are seeking an innovative and user-centered UX Researcher to join our dynamic team. In this pivotal role, you will influence the design and development of internal systems that empower our workforce, ensuring they work smarter, safer, and more efficiently. If you're eager to lead research that uncovers real user needs, challenge the status quo, and collaborate across disciplines to make a tangible impact, this is your opportunity to be at the forefront of technological innovation in a fast-paced, forward-thinking environment.

• 5+ years of hands-on experience in UX research, preferably within enterprise or internal settings
• Proven expertise in applying qualitative research methods such as interviews, diary studies, observations, and workflow diagramming
• Strong ability to build personas and identify unmet user needs and pain points
• Excellent stakeholder management skills with the ability to guide cross-functional teams and communicate insights effectively
• Passion for human-centered design and inclusive research practices
• Experience advocating for users and challenging assumptions within collaborative team environments

• Experience working with technical and enterprise users, especially in operational or field-focused environments
• Background in AI solutions, especially building or researching end-to-end AI-powered products
• Familiarity with research and design for diverse user groups and accessibility considerations
• Experience working on product suites or integrated tools, particularly in autonomous vehicles or related high-tech systems

• Master’s degree or PhD in Human-Computer Interaction, Psychology, Design, or a related field
• 5+ years of relevant research experience, especially with internal and technical users
• Prior experience in automating workflows and designing solutions that integrate seamlessly across platforms

• Location:
  
  Hybrid – Foster City, CA (willingness to work onsite as needed)
• Employment Type:
  
  W2 only
• Duration: 1 year with possibility of extension
• Ability to lead research initiatives, facilitate cross-functional collaboration, and present findings clearly
• Strong analytical skills and future-oriented thinking to anticipate user needs in evolving technological landscapes

Join us and be part of a team that values curiosity, innovation, and impact. Help shape internal tools that drive operational excellence and support cutting‑edge AI advancements!