Technical Writer

Technical Writer

Location: Foster City, CA (Hybrid)

Pay Rate: $40.47/hour

Client: VISA

Contract Length: 3+ Months (Extension Possible)

VISA is seeking a Technical Writer to join its Secure Global Product Team. In this role, you will create, maintain, and manage both internal and client-facing documentation that supports product implementations and integrations. You will work closely with product managers, engineers, and stakeholders to transform complex technical information into clear, accurate, and user-friendly documentation.

This position is ideal for someone who combines strong writing skills with project coordination experience and enjoys driving documentation processes from initiation through publication.

• Create and maintain technical documentation, including:
  • Implementation guides
  • Program guides
  • Technical reference materials
  • Best practices and FAQs
• Partner with product and engineering teams to gather requirements and translate technical concepts into customer-friendly content.
• Review, edit, and ensure documentation adheres to quality and style standards.
• Manage the end-to-end documentation lifecycle, including intake, prioritization, review, and publication.
• Coordinate and track documentation requests through JIRA.
• Maintain documentation inventories, version control records, and publication logs.
• Develop capacity-planning tools and documentation tracking processes.
• Utilize AI tools such as OpenAI and Claude to assist with content creation, editing, and consistency reviews.
• Collaborate with stakeholders to ensure content accuracy, timely delivery, and successful publication.

• 3–5 years of technical writing experience.
• Experience creating client-facing technical documentation.
• Excellent writing, editing, and proofreading skills.
• Ability to simplify complex technical concepts for diverse audiences.
• Strong project management, organizational, and communication skills.
• Experience collaborating with cross-functional teams, including Product and Engineering.
• Familiarity with AI tools for content creation, editing, or process improvement.

• Experience in the payments, financial services, or fintech industry.
• Knowledge of AI prompt engineering.
• Creative writing experience for product overviews, feature descriptions, or customer-facing communications.
• Experience supporting developers, fraud analysts, or payment professionals.

The ideal candidate has a strong technical writing background, enjoys managing documentation projects from start to finish, excels at working with stakeholders, and is comfortable using AI-powered tools to improve content quality and efficiency. Experience in payments or financial technology is a plus.