Senior Manager, IT - Field Engagement Platforms

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

The Sr. Manager, IT – Field Engagement Platforms is responsible for the strategy, product ownership, delivery, and operational support of Mirum's global technology capabilities used by field-based Commercial and Medical Affairs teams. The role has primary accountability for the Veeva CRM ecosystem and related field engagement capabilities, clearly differentiated from the Salesforce platform supporting Patient Services and omnichannel engagement.

Reporting to the Sr. Director, IT – Commercial, Medical Affairs, Patient Services, this role partners with Sales, Commercial Operations, Medical Affairs, Compliance, Data & Analytics, and other IT teams to translate business needs into scalable, compliant, and user-centered solutions. The ideal candidate combines deep hands-on Veeva expertise with strong product management, business partnership, integration, and operational leadership skills.

• Serve as IT product owner and primary technology lead for the global Veeva CRM ecosystem supporting field-based Commercial and Medical Affairs teams.
• Develop and maintain the platform strategy, multiyear roadmap, enhancement backlog, release plan, and lifecycle plan in alignment with the Commercial & Medical Affairs IT roadmap.
• Evaluate Veeva and third-party capabilities and recommend solutions based on business value, user experience, integration, scalability, security, compliance, cost, and maintainability.
• Provide recommendations on platform evolution and future capabilities while maintaining clear boundaries and integration points with the Salesforce platform used for Patient Services and omnichannel engagement.

• Lead the design, configuration, testing, deployment, and support of Veeva CRM capabilities, including CLM, Approved Email, My Insights, Coaching Reports, Key Insights, Key People, Veeva Network, Veeva Open Data, and integrations with Promo Mats.
• Ensure platform configuration aligns with field workflows, customer engagement requirements, data standards, consent and privacy requirements, compliance expectations, and a cohesive user experience.
• Maintain release readiness by assessing vendor roadmaps and release impacts, coordinating regression and user acceptance testing, and communicating changes to stakeholders.
• Stay current on field engagement technology and Veeva product direction, identifying opportunities to improve adoption, effectiveness, and workflow simplicity.

• Serve as the day-to-day IT relationship partner for field technology, developing a strong understanding of Sales and Medical Affairs operating models, workflows, user needs, and pain points.
• Translate business needs into process designs, functional requirements, user stories, acceptance criteria, and actionable delivery plans.
• Facilitate prioritization with business and IT stakeholders based on strategic value, user impact, risk, effort, dependencies, capacity, and total cost.
• Partner with the Sr. Director, IT – Commercial & Medical Affairs on governance, investment recommendations, roadmap trade-offs, and executive communications.
• Lead change management, training coordination, release communications, and adoption activities for new and enhanced capabilities.

• Partner with Data & AI, integration, security, and infrastructure teams to ensure reliable and governed data flows across Veeva CRM, customer master data, territory and alignment platforms, analytics, content, consent, and other Commercial systems.
• Clarify system-of-record ownership, data definitions, interfaces, controls, monitoring, and support accountability…