IT Support Lead

IT Support Lead - Foster City, Ca

Immediate start, onsite 5x/week, 3-month contract with strong FT conversion potential.

• Hands-on and successful in a startup/lean tech environment
• Strong with Google Workspace, Mac/PC support, networking and troubleshooting
• Comfortable supporting executives with a high-touch service mindset
• Self-directed, adaptable, able to work through ambiguity
• Builder/fixer who identifies root causes and drives issues to resolution
• AI-forward and comfortable using modern tools to improve IT operations

Mostly Mac Books + some PCs;
Google Workspace (mid-migration from Microsoft/Outlook);
Okta SSO across two domains.

• Must: desktop/help desk troubleshooting, SSO, Mac support, Google Workspace
• Not required: network engineering (separate team owns this)
• AI fluency:
  Claude, ChatGPT, Gemini, Cursor/Grok (enterprise licenses, no data-training risk)
• Best fit: startup background (1 300 employees, Series A
  
  C); big tech okay as secondary

• Direct reports: 1 junior IT engineer (onsite), 1 IT engineer (Bangalore, ~3 wks in)
• Indirect:
  Dev Ops engineer (Beijing, 0.5 IT time), Dev Ops lead (co-located onsite)
• ~194 users globally across 6+ locations
• Reports to COO

• Resolve Google Workspace migration challenges
• Work through IT request backlog (~10 open, ~5 critical)
• Assess and recommend improvements where needed
• Support dual-domain Okta setup complicating new-hire onboarding
• Provide patient, high-touch support for executive team
• Address offboarding gap (access-cut request execution) - top current security risk
• SOC 2 targeted in 4 weeks; ISO already in place

• Own SOC 2 point of contact role; maintain existing ISO processes
• Build IT policies, security backup, and data retention procedures from scratch
• Tools:
  Jamf, MAS
  360 (surface-level familiarity fine.