ServiceNow Developer

Location: Hybrid (Client located in Foster City, CA)

Work Shift: Monday through Friday (8:00AM – 5:00PM PST)

• Must be able to work on W-2 basis
• Must be local to the Foster City, CA area

This leading technology company is currently developing an AI-powered platform that automates triage, system analysis, and root cause analysis (RCA) across the company’s issue-tracking workflow—scaling how fast the company diagnoses and resolves problems. We are now extending ZBIT into Manufacturing, integrating AI-guided triage and RCA directly into the production line so that test failures are diagnosed, worked around, and root‑caused in minutes instead of hours.

The Service Now Developer position is a crucial member of the IT Applications team at a leading technology company. This individual will be responsible for providing operational user support for Service Now, emphasizing ITAM, ITOM, integrations, and flow designer. As we continue to evolve and optimize our Service Now ecosystem, we require an adept professional who can navigate intricate process designs, custom integrations, and overall platform support.

In this role, the contractor will work hand-in-hand with the platform owner and architect, ensuring alignment of technical solutions with business objectives. Engaging with some of the industry's finest talents, this position offers numerous opportunities for skill enhancement and personal growth.

• Champion and evangelize best practices for Service Now development and administration.
• Serve as the Subject Matter Expert on Service Now, focusing on ITAM, ITOM, and integration capabilities.
• Collaborate closely with the platform owner and architect to design, develop, refine Service Now functionalities, and ensure the platform performs seamlessly and meets business needs.
• Engage with stakeholders to understand requirements, design workflows/processes, and deliver consistent support.
• Partner with IT Applications Administrators to ensure Service Now performs seamlessly and meets business needs.
• Dedicate time for continuous learning to remain updated with new Service Now modules and features, adapting to the company's growth trajectory.

• Extensive Service Now development and administration experience, ideally spanning 5+ years, focusing on ITAM, ITOM, integrations, Flow Designer, and Automated Testing Framework.
• Service Now Certified Application Developer certification is a must.
• Strongly desirable:
  Certification in Hardware or Software Asset Management.
• Bonus: HR Service Delivery certification.
• Demonstrated ability to orchestrate productive meetings, set clear user expectations, and evangelize Service Now best practices.
• Stellar communication and interpersonal skills, with a knack for translating complex concepts into digestible insights.
• A pronounced sense of responsibility, fervor for the Service Now platform, and a drive for continuous evolution and learning.

• Medical Insurance & Health Savings Account (HSA)
• 401(k)