Operational and Growth Manager

Purpose of the Role

This position is designed to develop Fortus One’s next operational leader. The Operations & Growth Manager will combine business development, customer management, project leadership, warehouse operations, and team leadership into a single high-impact role. The successful candidate will be capable of working on the floor, leading customer meetings, remaining calm under pressure, solving problems quickly, and eventually assuming responsibility for much of the company’s day-to-day operations.

Fortus One delivers customized materials management, returnable packaging, warehousing, repair, recovery, fabrication, assembly, and supply chain solutions for manufacturers throughout the Southeast and Midwest. We design practical solutions and execute them with accountability, speed, and operational excellence.

The Operations & Growth Manager serves as a bridge between customers, operations, and leadership. The role is intended for an ambitious professional with approximately 1–5 years of experience who wants to build a long-term leadership career and eventually lead a facility, region, or business unit.

Operations Leadership

• Coordinate daily warehouse, repair, assembly, and project activities
• Lead project launches and operational improvement initiatives
• Monitor productivity, quality, safety, and customer performance metrics
• Support inventory management and asset tracking programs
• Develop and improve standard operating procedures
• Assist with staffing, scheduling, and resource planning

Business Development & Customer Growth

• Research and identify potential customers and market opportunities
• Support prospecting, customer visits, and business development efforts
• Prepare proposals, presentations, pricing support, and customer communications
• Identify opportunities within existing customer accounts
• Maintain CRM activity and support pipeline growth

Customer & Project Management

• Serve as a primary point of contact for assigned customers
• Lead project coordination and communicate status updates
• Ensure commitments are delivered on time and with quality
• Resolve issues quickly and professionally
• Build long‑term customer relationships

Leadership & Team Development

• Lead by example and earn credibility through action
• Maintain composure and sound judgment during operational challenges
• Coordinate and influence team members without relying solely on authority
• Support training and development of operational personnel
• Create a culture of accountability, ownership, and continuous improvement

• 1–5 years of experience in operations, manufacturing, logistics, supply chain, project management, customer service, or business development
• Demonstrated leadership potential
• Strong communication and organizational skills
• Comfortable performing hands‑on operational work when needed
• Able to remain calm under pressure and make sound decisions
• Strong problem‑solving and critical‑thinking abilities
• Self‑starter with a strong sense of ownership
• Willing to travel to customer locations when required

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or related field
• Lean Manufacturing or Continuous Improvement experience
• Experience in warehouse, manufacturing, or industrial environments
• CRM, ERP, WMS, or inventory management system experience
• Customer‑facing or sales experience