Police​/Fire Dispatcher

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Full Time Fountain Inn, SC, US

2 days ago Requisition

Salary Range: $18.21 To $23.04 Hourly

The purpose of this classification is to perform telecommunication duties for the City of Fountain Inn Police and Fire Departments. Work involves answering 911 emergency and non-emergency telephone lines; dispatching calls to responding units; monitoring alarms and other telecommunications equipment; operating SLED/NCIC computer to access information; prepares various reports and maintains communication logs. Reports to Lead Dispatcher.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Provides lifesaving and pre-arrival instructions to callers in emergency situations: remains available to callers while units are in route; and checks status.

Dispatches calls to the fire department, police department, and public works; transfers calls as needed to appropriate agencies. Acknowledges all routine and emergency police and fire radio traffic.

Dispatches the appropriate agency personnel to scene through use of radio and CAD systems: coordinates multi-unit response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response to emergencies.

Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity: retrieves and relays information from the National Crime Information Center (NCIC) or other systems, such as driver’s license, weapon registration, vehicle tag, article identification numbers, date of birth, missing/wanted persons, warrants, citations, etc. to law enforcement personnel.

Identifies incorrect or outdated information in databases: adds, removes, changes or otherwise updates information and data; and ensures accuracy and completeness of data entered and removed.

Assists in training policies and procedures for Police Dispatcher job requirements for newly hired employees: monitors, instructs, and participates with the trainee in answering 911 emergency and non-emergency calls; determines nature of the call; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Performs related duties: answers administrative phone lines, taking and relaying messages and providing information; contacts appropriate on call staff as needed; monitors security cameras; checks court dockets; accepts and receipts payments for open records requests and fingerprinting; orders and stocks department supplies; receives and distributes mail and packages, etc.

Processes a variety of documentation associated with department/division operations, within designated time frames and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Maintains video observation of all prisoners while being held in the department’s holding cells and makes appropriate notations on the prisoner log.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other…