Customer Quality Engineer

Job Description

The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company and customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer satisfaction, and driving continuous improvement to meet customer requirements, expectations, and industry standards.

• Serve as the main point of contact for customer quality issues and communications.
• Investigate customer complaints and non-conformances; lead root cause analysis and develop effective corrective and preventive actions.
• Monitor customer satisfaction and quality performance metrics.
• Participate in customer audits and product validation reviews; provide technical and quality support during new product introductions (NPI).
• Coordinate and lead 8D (or similar) problem-solving methodologies for customer issues.
• Ensure timely communication and documentation of quality concerns and resolutions.
• Collaborate with internal teams (sales, manufacturing, engineering, quality assurance) to address customer feedback.
• Support PPAP and other customer-specific quality requirements (APQP).
• Prepare and deliver quality reports, presentations, and metrics to customers and internal stakeholders.
• Participate in audits, customer visits, and continuous improvement initiatives.
• Maintain compliance with industry standards (e.g., ISO 9001, ISO 14001) and customer-specific quality requirements.
• Travel to customer sites (domestic and international) and other company locations as needed (up to 30% annually).

• Bachelor’s degree in Engineering, Quality, or a related technical field.
• 3+ years of experience in manufacturing, project management, and/or quality-focused projects.
• Proven track record in customer-facing roles, including direct interaction with vendors, OEMs, and end users to resolve quality issues and drive improvements.
• Strong knowledge of quality tools and methodologies: 8D, 5 Whys, FMEA, SPC, Control Plans, APQP, PPAP.
• Problem-solving and coordination experience;
  Shainin, Six Sigma, etc.
• Proficiency in reading technical drawings and specifications.
• Experience with root cause analysis and corrective/preventive action processes.
• Familiarity with quality management systems (QMS).
• Strong interpersonal and communication skills; ability to work well in both one-on-one and group settings.
• Strong organizational, analytical, and problem-solving skills with a process-oriented approach.
• Ability to travel to customer sites (domestic and international) and other company locations as needed (up to 30% annually).

Indefinite U.S. work authorization required. Future sponsorship for work authorization is unavailable.

Equal Opportunity Employer, including disability/veterans. By submitting an application, you confirm that the materials you submit are your own and reflect your qualifications.