Customer Service Account Manager

PRIMARY FUNCTION

With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.

• Build relationships with representatives, distributors and customers.
• Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
• Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
• Prepare, review and disposition customer returns within specified time period.
• Prepare quotations with the guidance of product managers, regional managers, and sales representatives.
• Provide delivery information on new and existing orders, offering accurate potential part substitutions.
• Promote sales of on-hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement.
• Review and disposition debit and credit request submitted by customers direct or indirect through KAVX Account Department within allotted time.
• Prepare and participate in customer visits for related accounts as required.
• Compile information necessary to provide reports as required by customer and/or management.
• Notify or inform supervisor and management on problems and opportunities via activity reports.
• Train representatives, distributors and customers on KAVX system, policies, procedures, etc.
• Monitor and report on customer forecast, demand pull and consignment functions.
• Monitor distribution inventory within KAVX guidelines.
• Monitor contract pricing online as well as reports generated by pricing discrepancies.
• Verify ship and debits in conjunction with the accounting department.

• 4 year Bachelor’s degree preferred, or Associate’s degree with relevant experience.
• Possess strong communication skills with internal personnel, sales representatives and customer required.
• Foster good business relations using excellent telephone and email etiquette.
• Must be detail oriented and have the ability to function under pressure in an ever-changing environment.
• Work overtime as required.

Kyocera-AVX is an Equal Opportunity

Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.