Coordinador de admisiones

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Admissions Coordinator supports California Prime Recovery’s mission to provide compassionate, evidence-based addiction and mental health treatment grounded in integrity, respect, and clinical excellence. This role serves as a primary point of contact for prospective clients, families, and referral sources and is responsible for coordinating the admissions and intake process from initial inquiry through program entry.

• Serve as the primary point of contact for prospective clients, families, referral sources, and other inquiries received by phone, email, or other communication platforms.
• Respond to all admissions inquiries promptly, professionally, and compassionately while providing accurate information regarding programs, services, and the admissions process.
• Conduct structured pre-assessment screenings to gather client information and determine preliminary program appropriateness in accordance with established admissions criteria.
• Coordinate prospective client tours, admissions scheduling, transportation arrangements, and intake logistics to facilitate a smooth admission process.
• Maintain consistent follow-up communication with prospective clients, families, and referral sources throughout the admissions process.

• Complete all required intake documentation accurately and within established time frames in accordance with company policies and applicable DHCS/TJC requirements.
• Enter, update, and maintain accurate client information within the organization’s EMR, CRM, and other required systems.
• Obtain and coordinate required admission documentation, including releases of information, previous medical records, insurance information, and other required documents.
• Coordinate admission communications with clinical, medical, and operations staff to support a timely and organized admission process.
• Notify appropriate departments of new admissions and ensure all required admission tasks are completed.

• Verify insurance benefits and communicate benefit information and financial responsibilities to prospective clients and families.
• Coordinate with billing partners regarding verification of benefits, prior authorizations, single case agreements, and other payer requirements as applicable.
• Assist with private pay coordination and communicate financial expectations in accordance with company policies.

• Maintain timely communication with referral partners, clients, families, and internal departments regarding admissions status and required follow-up.
• Communicate pertinent client information to interdisciplinary team members to support continuity of care and admission planning.
• Participate in admissions meetings, departmental meetings, training, and other organizational initiatives.

• Maintain accurate, timely, and complete documentation in accordance with company policies, HIPAA, DHCS/TJC regulations, and other applicable regulatory standards.
• Maintain client confidentiality and appropriate professional boundaries in all communications and interactions.
• Follow all company policies, procedures, and regulatory requirements.

• Participate in the admissions department on-call rotation as assigned, including after‑hours, weekend, and holiday coverage.
• Assist with department workflow, special projects, and additional responsibilities as assigned to support operational needs.