Corporate Accounts Operations Specialist

Corporate Accounts Operations Specialist

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles:
Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

The Target Pay Range for this position is as follows:

• Loveland, Colorado: $60,000- $74,000 annually
• New York City: $66,000- $80,000 annually
• Fountain Valley, California: $63,000- $78,000 annually

At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

The Corporate Accounts Operations Specialist provides end-to-end administrative and process support to the Corporate Accounts team. This role coordinates client acquisitions, ownership changes, contract assumptions, and related CPQ workflows, ensuring requests are accurate, properly documented, and moved through each required approval and downstream process without unnecessary delay.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the central intake and coordination point for Corporate Accounts requests involving acquisitions, ownership changes, new or closed locations, transfers, divestitures, and account restructures.
• Review requests and supporting documentation to determine the required workflow, approvals, and contract documents, including whether an assumption letter, amendment, or new agreement is needed.
• Create, update, and monitor CPQ opportunities including monitoring the approval process. Verify completeness and accuracy before advancing requests.
• Maintain a transaction tracker showing status, owner, due dates, dependencies, open items, and next steps for each request.
• Proactively follow up, resolve routine process gaps, and escalate aging, blocked, or high-risk items before they stall in CPQ or downstream systems.
• Guide Corporate Sales team members through process steps, documentation requirements, and cross-functional handoffs.
• Perform post-completion quality checks to confirm approved changes are accurately reflected across CPQ, CRM/CMS, customer master data, billing, and other relevant systems.
• Develop and maintain standard operating procedures, process maps, templates, checklists, job aids, and training materials for recurring Corporate Accounts transactions.
• Prepare recurring and ad hoc reporting on request volume, backlog, cycle time, completion rates, exceptions, and recurring bottlenecks; identify opportunities to improve process efficiency and visibility.
• Support user acceptance testing and provide business feedback for CPQ or workflow enhancements that affect Corporate Accounts processes.
• Provide additional administrative and project support to the Corporate Accounts and Sales Operations teams as business needs evolve.

• Bachelor's degree in business administration, finance, communications, sales operations, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• Two or more years of experience in sales operations, deal desk, contract administration, account management support, customer operations, or a similar process-oriented role preferred.
• Experience supporting enterprise or multi-location customers, client acquisitions, ownership changes, account conversions, or contract transitions is preferred.
• Experience working in CPQ, CRM, contract lifecycle management, ERP, customer master data, or ticketing/workflow systems is preferred;
  Oracle CPQ and Service Now experience are a plus.
• Intermediate proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Teams; experience with Smartsheets, or similar tracking tools is a plus.
• Familiarity with Antech's operations, systems, culture, and corporate account structure is highly desirable.

• Strong organizational and project-coordination skills, with the ability to manage a high volume of concurrent requests, deadlines, and dependencies.
• Exceptional attention to detail and commitment to data, contract, and system accuracy.
• Working knowledge of sales processes, contracts, account hierarchies, approvals, and cross-functional business workflows.
• Ability to learn and navigate complex systems and processes, identify the correct next step, and recognize when an issue requires escalation.
• Proactive follow-through and a strong sense of ownership; able to…