Technical Support

Great communicator

Be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.

You’ll not be micromanaged but you will be expected to produce great work and have very happy customers.

You’ll deal with a wide range of tickets so you’ll need to be able to adjust on the fly.

Provide exceptional service to all users.

• Bachelor’s degree or equivalent
• Entry level to 1 year experience with customer service, customer success, account management, & social media
• Tireless work ethic that is up for the hustle‑and‑bustle of a tech startup
• A desire to learn and understand everything‑become a product expert
• Energetic, positive attitude is a must. We definitely love to laugh and have fun!
• Excellent verbal and written communication skills
• Highly organized with demonstrated attention to detail
• Candidates must be authorized to work in the US

• Create an exceptional personal experience for CMB customers
• Become a product expert
• Serve as the primary contact between the customer and the company, answering all types of customer inquiries via email
• Troubleshoot and resolve customer issues, bugs, and complaints with care
• Contribute to product planning by providing customer feedback to management to improve customer experience
• Potential to work cross‑functionally with product, engineering, marketing, and QA. Show us what other skills you have and we’ll put them to use!