Manager, Customer Care Financial Recovery

Manager, Customer Care Financial Recovery

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.

If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

This position is responsible for leading Customer Care factory financial recovery efforts, with a primary focus on recall, service campaign, and warranty expense recovery, buyback-related factory claims support, and the related ACL recovery processes. The role partners closely with Customer Care Strategy and Operations, Finance, and affiliate factories to ensure that incurred expenses are accurately identified, claimed, validated, and recovered in accordance with factory billing policies and timelines.

In addition to its primary responsibilities, the position may support broader financial and administrative activities across Customer Care including reporting, purchasing coordination, and invoice processing to help maintain operational continuity, financial transparency, and compliance.

Own Customer Care factory recovery across recalls, service campaigns, warranty, goodwill, and buybacks

Lead ACL recovery: claim submission, tracking, reconciliation, and resolution with factories and HMC

Validate recoverable expenses; align with Finance on billing rules and eligibility

Monitor cycle times, aging, open claims, and recovery rates; drive improvement

Partner with Buyback Asset Recovery on reimbursement and reconciliation post-surrender

Support procurement, including purchase requests and financial documentation

Manage invoice submission, tracking, and reconciliation with Finance/AP

Collaborate with Quality, Operations, and Strategy on cost tracking and recovery

Identify recovery gaps, inefficiencies, and policy misalignment

Provide insights to reduce unrecovered costs

Leverage RPA/AI to standardize and automate processes

Partner with Strategy, IT, and Operations to deploy solutions

Support budgeting, forecasting, and accruals

Deliver recovery data, reporting, and executive insights

Support month-end/year-end accruals

Oversee reporting and analytics for transparency

Strengthen controls and audit readiness

Serve as primary contact; lead projects; exercise judgment; supervise as needed

Must be a high school graduate

Bachelor's degree preferred

5 years of experience in budget management or financial analysis

Relatable experience with factory billing processes

Supervisory experience desired

Strong understanding of financial controls or factory recovery mechanisms

Comprehension of budget analysis and reporting

Familiarity with basic financial administration processes such as purchase requests, invoice processing, and internal financial reporting

Proficiency in Excel, PowerPoint, and enterprise finance systems (SAP preferred)

Excellent written and verbal communication skills

Attention to detail

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)

Holiday Pay - the company shuts down with pay between Christmas and New Years

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

401(k) retirement plan with Employer Match

Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution

Vacation and sick time off

Employer-paid basic life and disability coverage, including Paid-Family Leave

Mental health, wellbeing, and employee assistance program

Health advocate (support)

Education Reimbursement program:
Up to $5,250 per year for employees seeking higher education degrees

External Training and Development Programs

Compensation Range: $91,000.00 - $ annual base salary

Express your interest by submitting an application. Once your application is…