Senior Manager, VOC Advanced Analytics

Senior Manager, VOC Advanced Analytics

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.

If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL #LI-On Site

Lead advanced analytics and data science initiatives that generate predictive, prescriptive, and root-cause insights across Voice of the Customer (VOC), product quality, and customer care data. This role focuses on leveraging statistical modeling, machine learning, and AI/GenAI techniques to proactively identify risks, optimize operations, and drive measurable improvements in customer satisfaction and product quality.

Advanced Analytics Strategy Define and execute the advanced analytics roadmap across VOC, Customer Care, and Product Quality. Identify and prioritize high-impact analytical opportunities aligned with enterprise objectives.

Predictive Modeling & Data Science Develop and deploy predictive models for warranty forecasting, churn prediction, and case escalation risk. Apply statistical modeling, time-series forecasting, and trend analysis to identify risks, opportunities, and performance drivers.

Root Cause Analysis Lead complex analyses to identify root causes of customer dissatisfaction, quality issues, and emerging risks. Integrate VOC, operational, and warranty data to generate actionable business insights and support decision-making.

Text Analytics & GenAI Apply NLP and GenAI techniques to analyze surveys, call transcripts, cases, and other unstructured VOC data. Develop scalable frameworks for sentiment analysis, topic modeling, and automated insight generation.

Experimentation & Optimization Design and execute experiments, including A/B testing and causal analysis, to evaluate process improvements and customer experience initiatives. Deliver prescriptive recommendations to improve operational performance and customer outcomes.

Data Integration, Executive Insights & Leadership Partner with Data Engineering teams to build scalable datasets and analytics-ready environments and ensure models are integrated into reporting solutions. Present findings to senior leadership, translate results into business actions, and lead data scientists and analysts while establishing modeling standards and delivering predictive insights that influence enterprise decision-making.

Bachelor's degree in a quantitative field required. Master's degree preferred (Data Science, Analytics, Engineering, etc.). Eight or more years in data analytics, business intelligence, or data science. At least three years of experience leading analytics teams. Experience in automotive, customer care, VOC, or product quality analytics strongly preferred. Experience with survey/VOC data, warranty data, or dealer performance analytics highly desirable.

Advanced analytics:
Python, SQL. Familiarity w/ Azure AI, OpenAI/Claude APIs. Visualization:
Tableau / Power BI. Data engineering & prep:
Alteryx/MS Fabric, Data Mart design, ETL frameworks. Statistical modeling, forecasting, and machine learning. Text analytics/NLP/GenAI for VOC or survey data. Strong analytical mindset with ability to solve complex business problems. Ability to synthesize large, complex datasets into actionable insights. Executive communication and storytelling skills. Ability to operate in a fast-paced, cross-functional environment. Strong organizational, documentation, and process design skills.

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years. Medical, dental, and vision insurance for you and your family,…