Ultra Care Technician

The Ultra Care Technician is responsible for watering, cleaning, conducting minor repairs, and maintaining electric batteries and battery chargers in a timely and efficient manner while providing outstanding customer service. The applicant will be working with little to no direct supervision; therefore, they need to demonstrate honesty, dependability, time management, and critical decision-making abilities.

Responsibilities:

• Perform each duty successfully:
• Ensure work orders are properly filled out.
• Convey all information in an intelligent and professional manner to the proper contact at the customer's location to ensure customer satisfaction.
• Operate a company vehicle, keep it in good working order, and maintain accountability for the vehicle's inventory.
• Operate company vehicles in a safe and courteous manner while commuting.
• Ensure and maintain outstanding communication with Service and Management on any customer-related issues.
• Maintain and account for all company-assigned property.
• Maintain a valid driver's license and keep a clean record.
• Ability to operate a forklift or pallet jack.
• Practice safety and good housekeeping practices at customer sites while representing Motive Energy.
• Represent Motive Energy in a professional manner in accordance with company standards.
• PPE is required and will be provided.
• Experience with shop and hand tools.
• Forklift experience and/or certification.
• Ability to define problems and draw valid conclusions on the repairs that need to be performed.
• Critical thinking, troubleshooting skills, and decision-making ability.
• Ability to deal with difficult situations and maintain a positive attitude.
• Ability to prioritize and multitask between service calls.
• Must be detail-oriented when conducting administrative tasks and paperwork.